1. Introduction
At Vivere, we strive to provide expert venue recommendations and celebration planning insights. Since our platform functions as an informational and consultation-based service, our refund policies reflect the nature of our offerings.
This policy outlines when refunds may be issued, the conditions under which they apply, and how to request them.
2. Eligibility for Refunds
Refunds may apply only to the following Vivere services:
Consultation Fees for Personalized Venue Recommendations
Premium Content or Membership Subscriptions
Refunds are NOT applicable to:
Venue reservations made through third-party providers.
Third-party event services booked externally.
Services that have already been fully delivered or utilized.
3. Refund Processing & Conditions
Refund Requests for Consultation Services
If a consultation was paid for but has not yet occurred, a full refund may be granted.
If a consultation has already been completed, refunds will not be issued.
Refund Requests for Subscription-Based Services
Users who cancel within the first 48 hours of a subscription may be eligible for a partial refund.
No refunds apply once a subscription has been partially used or completed.
Refund Payment Method:
Refunds are typically processed to the original payment method used at the time of purchase.
If an alternative method is required, we will assess available options on a case-by-case basis.
Processing Time: Refund requests will be reviewed within 5-7 business days, and approved refunds will be issued within 10 business days after confirmation.
4. Non-Refundable Situations & Alternative Solutions
Refunds will not be issued in the following cases:
Completed Services – If a consultation or premium recommendation has already been provided.
Third-Party Payments – If payments were made directly to a venue, vendor, or service provider.
User-Initiated Cancellations After Service Delivery – Refunds do not apply if a user cancels after receiving the service.
Alternative Solutions:
If a refund is not available, we may offer alternative options, such as rescheduling services or applying credit toward future consultations.
5. Venue & Third-Party Booking Cancellations
Since Vivere does not handle direct venue bookings, users must manage cancellations and refunds directly with the venue or provider.
How to Handle Venue Cancellations:
Review the venue’s cancellation and refund policy before booking.
Contact the venue directly for cancellations or modifications.
6. Governing Law & Dispute Resolution
This policy is governed by Italian consumer protection laws.
If a refund dispute arises:
Contact Vivere first for resolution.
If unresolved, escalate through Italian consumer protection authorities.
EU residents may use the European Online Dispute Resolution (ODR) platform.
7. Contact Information
For inquiries related to this Refund Policy:
Address: Via Carlo Sigonio, 65c, 00179 Roma RM, Italy
Phone: +39 0680077157
Email: [email protected]
